Return & Refund Policy

Effective Date: January 1, 2026
Company: NCD USA LLC / North Carolina Dispensary USA
Owned By: MBE Ventures LLC
Website: www.CoastalCannabis.us
Contact: Info@CoastalCannabis.us | (910) 380-0653

1. General Return & Refund Policy

This Return & Refund Policy applies to purchases made through NCD USA LLC, North Carolina Dispensary USA, MBE Ventures LLC, www.CoastalCannabis.us, Shopify, company websites, online stores, invoices, wholesale orders, promotional sales, merchandise sales, apparel sales, accessories, hemp-related products, wellness products, branded products, franchise-related purchases, business materials, and any other products or services sold by the company.

By placing an order, submitting payment, purchasing a product, requesting a return, requesting a refund, or contacting the company about an order, the customer agrees to this Return & Refund Policy, along with our Terms of Service, Shipping Policy, Privacy Policy, Legal Notice, and any other applicable company policies.

The company reserves the right to approve, deny, limit, modify, or reject any return, refund, exchange, replacement, store credit, cancellation, or claim if required for legal, compliance, safety, fraud prevention, payment processor, inventory, or business reasons.

2. All Sales Are Subject to Review

All purchases are subject to company review. Submitting an order and receiving an order confirmation does not automatically guarantee that the order has been accepted, fulfilled, shipped, or approved for refund eligibility.

The company may cancel, refund, refuse, or restrict an order before shipment for reasons including suspected fraud, incorrect pricing, inventory shortage, restricted products, prohibited shipping locations, age-verification failure, compliance concerns, payment issues, customer misconduct, chargeback history, website error, supplier delay, or violation of company policy.

If an order is canceled before fulfillment, the company may issue a refund to the original payment method when appropriate.

3. Return Window

Customers must contact the company within 7 days of delivery to request a return, refund, exchange, replacement, or damaged-item review.

Requests made after 7 days from the confirmed delivery date may be denied.

The company may require proof of purchase, order number, product photos, packaging photos, shipping label photos, reason for return, and any other information needed to review the request.

No return should be shipped back to the company without written approval. Unauthorized returns may be refused, discarded, returned to sender, or denied without refund.

4. Condition of Returned Items

To be eligible for return, an item must generally be:

• Unused.
• Unopened.
• Unworn.
• Unwashed.
• Undamaged.
• In its original packaging.

With original labels, tags, seals, accessories, inserts, and documentation included.

Returned within the approved return period.

Approved in writing by the company before being shipped back.

The company reserves the right to deny a return or reduce a refund if the item is opened, used, damaged, missing parts, missing packaging, altered, contaminated, worn, washed, unsellable, or returned outside the approved process.

5. Non-Returnable and Final Sale Items

For safety, hygiene, compliance, legal, custom, and business reasons, certain items may be final sale and not eligible for return, refund, or exchange.

• Non-returnable items may include, but are not limited to:
• Hemp-derived products.
• Cannabinoid-related products.
• Consumable products.
• Opened products.
• Used products.
• Products with broken seals.
• Wellness products.
• Topicals.
• Liquids.
• Edibles or food-related items.
• Smoking accessories that have been opened or used.
• Personal-use items.
• Clearance items.
• Sale items.
• Promotional items.
• Gift cards.
• Digital products.
• Downloadable materials.
• Business documents.
• Franchise materials.
• Wholesale materials.
• Investor materials.
• Custom-printed merchandise.
• Made-to-order apparel.
• Uniforms.
• Branded merchandise.
• Special-order products.
• Bulk orders.
• Wholesale orders.
• Franchise kits.
• Equipment packages.
• Inventory packages.
• Items marked “final sale.”
• Items that cannot be safely restocked.

The company reserves the right to determine whether an item is returnable based on product type, condition, legal restrictions, hygiene standards, compliance concerns, and company policy.

6. Hemp, Wellness, and Age-Restricted Product Refund Notice

Due to the nature of hemp-derived, cannabinoid-related, wellness, consumable, topical, accessory, and age-restricted products, these items may not be eligible for return once shipped, opened, used, handled, or delivered.

The company does not accept returns or issue refunds based on personal preference, taste, smell, texture, strength, product effects, lack of expected effects, customer misuse, overuse, failed drug tests, adverse reactions, unlawful possession, unlawful use, unlawful resale, or misunderstanding of product laws.

Customers are responsible for reviewing all product descriptions, warnings, labels, ingredients, dosage information, age restrictions, and applicable laws before purchasing.

The company does not guarantee any specific result, experience, effect, wellness outcome, or personal reaction from any product.

7. Apparel, Merchandise, and Accessories

Apparel, branded merchandise, accessories, and similar retail items may be eligible for return or exchange only if they are unused, unworn, unwashed, undamaged, odor-free, free of stains, free of pet hair, free of smoke odor, in original packaging, and returned within the approved return period.

Custom apparel, special-order apparel, embroidered items, printed items, uniforms, promotional merchandise, limited-edition items, or made-to-order products may be final sale and not eligible for return or refund unless the company determines there was a company error or verified defect.

Sizing issues may not qualify for free return shipping unless the wrong size was sent due to company error.

8. Damaged, Defective, or Incorrect Items

Customers should inspect their order immediately upon delivery.

If an item arrives damaged, defective, missing, or incorrect, the customer must contact the company within 7 days of delivery and provide:

• Order number.
• Customer name.
• Photos of the product.
• Photos of the packaging.
• Photos of the shipping label.
• Description of the issue.
• Any other information requested by the company.

The company may offer a replacement, refund, store credit, partial refund, or denial depending on the circumstances.

Damage claims may be denied if the customer discards the packaging, fails to provide photos, waits too long to report the issue, provides incomplete information, or if the company determines the item was damaged after delivery.

9. Missing Items

If a customer believes an item is missing from an order, the customer must contact the company within 7 days of delivery.

The company may review order records, packing records, product weights, photos, shipping information, inventory records, and fulfillment details.

If the company confirms that an item was missing due to company error, the company may ship the missing item, issue store credit, provide a replacement, or issue a refund for the missing item.

The company is not responsible for missing items reported after the claim window or missing items caused by package tampering, theft, carrier damage, or customer mishandling after delivery.

10. Lost or Stolen Packages

The company is not responsible for packages that are lost, stolen, missing, misdelivered, or marked delivered by the carrier.

Once tracking shows that a package has been delivered, the company may consider the order fulfilled.

Customers are responsible for providing a secure delivery address. The company is not responsible for porch theft, mailroom issues, apartment office errors, shared mailbox problems, business delivery issues, package theft, unauthorized pickup, or carrier delivery mistakes.

Customers should contact the shipping carrier directly to file a missing package claim or delivery investigation.

The company may assist with a claim when reasonable, but assistance does not guarantee replacement, refund, credit, or reimbursement.

11. Returned-to-Sender Packages

If a package is returned to the company because of an incorrect address, incomplete address, refused delivery, failure to pick up, failed delivery attempt, age-verification failure, restricted location, carrier issue, unpaid fees, or customer error, the company may issue a refund, partial refund, store credit, replacement, or reshipment at its discretion.

Original shipping charges may be non-refundable.

Additional shipping fees may be required before an order can be reshipped.

Certain returned items may not be eligible for refund or reshipment if they are consumable, regulated, opened, damaged, perishable, age-restricted, final sale, or unable to be safely restocked.

12. Refund Processing

Approved refunds are generally issued to the original payment method used at checkout.

Refund processing times may vary depending on Shopify, the payment processor, the customer’s bank, credit card company, financing provider, or payment platform.

The company is not responsible for delays caused by banks, payment processors, card issuers, Shopify, third-party financial institutions, or customer account issues.

Shipping fees, handling fees, processing fees, insurance fees, adult signature fees, rush fees, custom fees, service fees, deposits, and other non-product charges may be non-refundable unless the company determines otherwise or applicable law requires otherwise.

13. Partial Refunds

The company may issue partial refunds in certain situations, including but not limited to:

• Items returned with missing packaging.
• Items returned with minor damage.
• Items returned late but accepted by the company.
• Orders partially fulfilled.
• Missing item claims approved by the company.
• Discount adjustments.
• Company-approved exceptions.
• Restocking deductions.
• Shipping fee deductions.
• Product condition issues.

The amount of any partial refund is determined by the company at its discretion unless otherwise required by law.

14. Store Credit

The company may offer store credit instead of a refund where appropriate.

Store credit may be issued for returns, exchanges, promotional issues, customer service resolutions, damaged-item claims, partial refund situations, or company-approved exceptions.

Store credit has no cash value unless required by law.

Store credit may be subject to expiration dates, product restrictions, account requirements, or other limitations.

15. Exchanges

The company may allow exchanges for eligible items when inventory is available.

Exchanges are not guaranteed.

Customers may be responsible for return shipping and reshipping costs unless the exchange is due to verified company error.

If the requested replacement item is unavailable, the company may offer store credit, refund, replacement with a similar item, or cancellation.

Final-sale items, consumables, hemp-derived products, age-restricted products, custom items, wholesale orders, and opened products may not be eligible for exchange.

16. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the company determines that the return is due to verified company error.

Return shipping costs may be non-refundable.

The company is not responsible for returned packages that are lost, stolen, damaged, delayed, or misdelivered during return transit.

Customers should use a trackable shipping service and keep proof of shipment.

The company may deny a refund if the returned item is not received or cannot be verified.

17. Restocking Fees

The company reserves the right to charge a restocking fee for eligible returns, canceled bulk orders, special-order items, equipment packages, wholesale orders, franchise kits, apparel orders, merchandise orders, or items requiring inspection, cleaning, repackaging, relabeling, inventory adjustment, or administrative processing.

Restocking fees may vary depending on product type, order size, condition, and company costs.

Restocking fees may be deducted from the refund amount.

18. Cancellations

Customers should contact the company immediately if they wish to cancel an order.

Cancellation requests are not guaranteed.

Once an order has entered fulfillment, printing, production, packaging, shipping, wholesale processing, freight scheduling, or supplier processing, the order may not be cancelable.

Custom orders, made-to-order items, franchise-related purchases, wholesale orders, bulk orders, equipment packages, inventory packages, printed items, uniforms, and special-order products may not be eligible for cancellation once processing begins.

19. Preorders and Backorders

Preorders, backorders, made-to-order products, custom products, special-order items, wholesale orders, equipment packages, branded materials, and franchise-related packages may have longer processing and shipping timelines.

Estimated availability dates are estimates only and may change due to supplier delays, manufacturing delays, printing delays, inventory delays, compliance review, payment verification, freight delays, or circumstances outside the company’s control.

Refund eligibility for preorders and backorders may depend on whether the product has entered production, fulfillment, supplier processing, or special ordering.

20. Wholesale, Franchise, and Bulk Order Refunds

Wholesale, franchise, licensing, pop-up, business-to-business, investor-related, equipment, inventory, display, signage, branded material, packaging, apparel, or bulk orders may be subject to separate written terms.

Unless otherwise stated in a signed written agreement, wholesale orders, franchise fees, licensing fees, territory fees, branding fees, training fees, setup fees, equipment packages, inventory packages, buildout-related purchases, business materials, and bulk purchases may be non-refundable once payment is submitted or work begins.

Deposits, setup fees, branding fees, franchise-related payments, licensing payments, training payments, marketing payments, equipment payments, inventory payments, consulting fees, and custom business materials may be final sale and non-refundable unless the company agrees otherwise in writing.

21. Digital Products, Documents, and Business Materials

Digital products, downloadable documents, business templates, investor materials, franchise materials, wholesale materials, training materials, policy documents, marketing files, design files, logos, graphics, digital services, consulting services, and similar non-physical products may be final sale.

Once digital materials are delivered, accessed, downloaded, emailed, reviewed, or made available, refunds may not be provided.

The company may deny refunds for digital products or services because of the immediate access and non-returnable nature of digital materials.

22. Services and Consulting Refunds

Payments for services, consulting, branding, marketing, design work, business planning, franchise planning, wholesale setup, training, document preparation, website work, product development, or similar services may be non-refundable once work begins.

The company may determine refund eligibility based on the amount of work completed, time spent, materials created, third-party costs incurred, scheduling, and written agreement terms.

Deposits for services may be non-refundable unless otherwise stated in writing.

23. Promotions, Discounts, and Sale Items

Promotional items, discounted items, clearance items, limited-time offers, bundles, coupon purchases, giveaway items, free gifts, loyalty rewards, and sale items may be final sale unless the company states otherwise.

Discounts cannot be applied retroactively unless approved by the company.

Refunds for discounted purchases may reflect the actual amount paid after discounts, coupons, credits, rewards, or promotions.

If a free gift or promotional item was included with an order, the company may require the promotional item to be returned before issuing a refund.

24. Chargebacks and Payment Disputes

Customers agree to contact the company first before filing a chargeback, payment dispute, bank claim, PayPal dispute, card dispute, Shopify dispute, or similar claim.

The company takes chargebacks seriously and reserves the right to submit evidence to payment processors, banks, fraud investigators, or legal representatives.

Evidence may include order confirmations, tracking numbers, delivery confirmation, customer communications, checkout records, policy acknowledgments, IP logs, signed documents, photographs, invoices, fulfillment records, and other relevant information.

Improper or fraudulent chargebacks may result in denial of future service, account restriction, order cancellation, collection activity, legal action, or other lawful remedies.

25. Fraud Prevention

The company may cancel, hold, refund, or refuse orders suspected of fraud, unauthorized payment use, false billing information, suspicious shipping addresses, excessive chargeback risk, identity concerns, resale abuse, underage purchasing, restricted product access, or policy violations.

The company may request additional verification before fulfilling an order.

Failure to provide requested verification may result in cancellation or denial of service.

26. Customer Misuse and Policy Abuse

The company reserves the right to deny refunds, returns, exchanges, credits, replacements, or future purchases if the customer abuses company policies.

Policy abuse may include repeated refund claims, false missing-package claims, false damaged-item claims, excessive returns, chargeback abuse, threats, harassment, defamation, fraudulent activity, unlawful resale, underage purchasing attempts, or violation of company rules.

27. No Refunds for Legal Changes or Customer Noncompliance

The company is not responsible for refunding orders because a customer later discovers that a product is restricted in their location, fails to comply with applicable laws, cannot legally resell a product, fails age verification, refuses delivery, provides inaccurate information, or misunderstands product restrictions.

Customers are responsible for reviewing laws, product restrictions, shipping restrictions, age requirements, and company policies before purchasing.

28. No Guarantee of Product Results

The company does not guarantee any specific result, effect, experience, outcome, business result, health result, wellness result, resale result, investment result, franchise result, customer reaction, or financial outcome from any product, service, opportunity, or material.

Refunds will not be issued solely because a customer did not experience the expected result, did not like the product, changed their mind, failed to use the product properly, failed to follow instructions, or had unrealistic expectations.

29. How to Request a Return or Refund

To request a return, refund, exchange, damaged-item review, missing-item review, or order issue review, contact:

Email: Info@CoastalCannabis.us
Phone: (910) 380-0653
Website: www.CoastalCannabis.us

Please include:

• Full name.
• Order number.
• Email used at checkout.
• Phone number.
• Shipping address.
• Reason for request.
• Photos, if applicable.
• Description of the issue.

The company will review the request and determine whether the order qualifies under this policy.

Submitting a request does not guarantee approval.

30. Policy Changes

The company reserves the right to update, revise, replace, suspend, or remove this Return & Refund Policy at any time without prior notice.

Changes become effective when posted on the website or otherwise made available by the company.

Customers are responsible for reviewing this policy before placing an order.

31. Contact Information

Questions about returns, refunds, exchanges, damaged items, missing items, cancellations, wholesale orders, franchise-related purchases, or payment disputes may be directed to:

NCD USA LLC / North Carolina Dispensary USA
Owned by MBE Ventures LLC
Website: www.CoastalCannabis.us
Email: Info@CoastalCannabis.us
Phone: (910) 380-0653

By placing an order with NCD USA LLC, North Carolina Dispensary USA, MBE Ventures LLC, or www.CoastalCannabis.us, the customer acknowledges that they have read, understood, and agreed to this Return & Refund Policy.